Why is my custom glass or mirror not packaged?

Delivery of glass and mirrors

We deliver custom glass and mirrors unpackaged as standard, because packaging is not needed with our transport. We deliver with special glass transport: a truck with a rack on the inside and on the side, against which the glass and mirrors stand. The drivers are trained in transporting and delivering glass. This way your custom order arrives in good condition and undamaged.

Without packaging, glass is actually easier to transport. It is clamped more firmly, and when unloading you take hold of the glass itself and not the packaging. Glass and mirrors can be very heavy, and then you do not want a panel to slide out of its packaging or to lose your grip. Unnecessary packaging makes all our products more expensive and burdens the environment, and we would rather avoid that.

Packaging as an extra option

Do you still need to move the mirror or glass panel around the house, take it to your customer or store it temporarily because your renovation is not finished yet? Then choose packaging when you order. This is possible up to a maximum size of 1000 x 2000 mm. We cannot package larger panels: the glass is then too heavy and would tear through the packaging, and it becomes too awkward to lift and transport. What packaging costs is shown in the configurator; see also paying for packaging.

Collecting glass and mirrors

If you collect your order, your glass is not packaged as standard either. If you want it packaged, state this when you order. We strongly recommend this, because transport damage is not covered if you collect your glass or mirror yourself; that is entirely at your own risk.

Did you choose packaging and is your order still unpackaged when you collect it? Then do not take it with you like that, but contact us straight away.