Delivery and Pick-Up points
Can my order be delivered?
Sure it can! We deliver throughout the Netherlands and the Dutch-speaking part of Belgium. Glass is supplied with special glass transport; a van or truck where glass can be placed on the inside and on the outside. In this way you are assured of optimal transport and that your order is properly delivered. The risk of breakage and / or damage due to transport is at our risk (up to and including delivery to your home). Another guarantee that your order will be delivered neatly and undamaged. We deliver in principle on the ground floor and up to the front door.
You can specify two addresses with your order. Your billing address and the delivery address. This allows you to easily have your glassware delivered where you need it. And when you are logged in, you can put multiple delivery addresses in it, which is handy if you are an entrepreneur and need glass at changing locations.
When will delivery take place?
To ensure efficient glass transport, we deliver according to fixed routes. There are numbers in the card, these are the first two numbers of your zip code. The color on the map represents a route day. Look in the legend to see which color belongs to which delivery day. If the delivery concerns individual parts (and therefore not glass products), we will use the parcel service for this. These often deliver your package within 1-2 business days. If we have a track and trace code, we will send it to you so that you can track your package. Look at the product pages for an indication of production / delivery time.
The delivery of glass items can be compared to the delivery of a washing machine or couch. It is a sustainable and delicate product that you do not simply have delivered with the parcel service. It is delivered neatly and it is then desirable that someone is present at the time of delivery. You will receive a delivery date by e-mail well in advance. And 1-2 working days before delivery, we will send you another update with a delivery time indication.
If you can't be home, there are plenty of other options to think of; we can deliver the order to the neighbors, place it in the back of the garden, under a carport, in the shed or another place that you consider safe, postpone the delivery for a week etc. etc. But please inform us in time so that we can give the driver clear instructions in advance. This prevents last-minute research work if the driver is at your door and does not find anyone. If the driver does not meet anyone at the delivery and does not know what to do with the order, he will take the items back with him and postpone the delivery for a week. Unfortunately, we are then forced to bill you the extra transport costs for this extra delivery.
Can I also collect my order?
That is also possible! Please indicate when you complete your order that you would like to collect the order. The collection locations are listed on the payment page. As soon as your order will be ready there, we will inform you about the collection options, times etc. etc. There are a number of collection locations that charge costs for receiving your order and the processing for collecting your order. These costs are also passed on to us and we unfortunately have to pass them on to you, however annoying we find this ... The loose products (non-glass products) are not in stock at all collection locations and we will have to send them to you. send it. We will unfortunately also have to pass on these shipping costs. These are also stated on the payment page, as a total under the cancellation costs of the collection locations.
A number of pick-up locations are limited in opening hours. These are business locations that have normal office hours and some locations are closed on Friday afternoon at 3:00 PM. Keep this in mind if you choose to pick up. Pick up at GlasBoertje is of course also possible, then we are more flexible in terms of times.
If you choose the collection option, it is obvious that the risk of breakage and / or damage during collection is also transferred. So check your order carefully before you take it with you.