Do you have a complaint?

You have a complaint, what to do?

We find it very unfortunate if you have a complaint about the service as you experience them. We kindly ask you to pass on your complaint to the "Department of Customer Contact". This can be by done by e-mail, regular mail and / or telephone. Our customer contact employees will review the complaint and try to attempt to solve the complaint to everyone's satisfaction.


Our contactdetails:
Rietveldenweg 47 G
5222 AP 's-Hertogenbosch

073 - 822 38 66

After receiving your complaint, you will receive a confirmation. We will respond to your complaint within 14 days of receipt. If we need more time, then we will inform you about this. If you do not appreciate this, you can always take contact with the Department of mediation of Webshop Keurmerk which is affiliated with. Should the mediation for whatever reason not lead to a satisfactory solution, it is possible to submit your dispute to the Disputes Committee (SGC).